The Performance Driver Assessment will help you 1) Evaluate the impact of the five drivers in your company or business unit, and 2) Develop and implement an action plan for improving performance by improving the effectiveness of the five drivers.

Culture is the foundation on which the other performance drivers are built and from which they draw energy and strength. The power of culture lies in its ability to engage and align people. Culture is what leads when no one is watching.

Strategy is where a company meets and interacts with the customer. Strategy focuses on vision, products and solutions, sales and marketing, and customer service. When product offerings are similar, the competitive advantage becomes the way a company sells (Breakthrough Selling CLICK HERE!) and the way a company manages the customer experience.

Process is what gives a business the ability to perform efficiently and effectively. Performance and quality can only be improved to the extent that processes allow. Over time, strong people cannot compensate for weak processes.

Structure is the way a business organizes itself to get the work done. A high performance organization is designed to support its people so they can effectively work with each other and for customers. The best organizations also have a deep commitment to developing effective leaders (Leader's Edge CLICK HERE!). It is important to note that there are two kinds of structure. Formal structure is the organization chart. Informal structure is the network of relationships that develops based on trust, communication, and teamwork. There is enormous power in the informal network.

People are the ultimate competitive advantage. The performance of a business is the result of the collective performance of its people. A business cannot become what its people are not. The best organizations hire and train for the powerful combination of technical ability, personal excellence (The R Factor Click Here!), and cultural "fit."

Aligning the five drivers is essential. The best results are produced when there is an organizational culture that engages and energizes people; a business strategy that delivers superior value and gives customers an exceptional experience; processes and systems that facilitate efficient work flow and produce high quality outcomes; a structure that builds trust and teamwork and develops effective leaders; and a people strategy that recruits, develops, and retains associates who fit with your company.