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Focus 3 News

2/17/2009
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The R Factor
 How to maximize the one thing you control



Every person in a company has an impact on performance. Every person influences the “20 square feet” around them through their attitude and action. The R Factor is a resource designed to engage, equip, and energize people to maximize the impact of their 20 square feet.

Life is a constant flow of events. But success is not determined by the events you experience. Success is determined by how you respond. The best results are produced by those who take the most effective action. The ten skills presented in The R Factor are a toolbox that will strengthen your ability to manage the R in the following equation:

E + R = O
Event + Response = Outcome

Managing E + R = O is essential to driving sales, delivering exceptional service, building a high performance culture, and producing superior quality.
  • - Every sales TouchPoint is an "E."
  • - Every customer service TouchPoint is an "E."
  • - Every culture-defining moment is an "E."
  • - Every critical-to-quality task within a process is an "E."
Great things happen in sales, service, culture, and quality when leaders and associates maximize The R Factor. Simply put: Whoever manages The R Factor best, wins.


Two realities shape the
performance of every business:

1. Personal breakthroughs drive organizational breakthroughs.
An organization cannot become what its people are not. The performance of an organization is the result of the collective performance of its people. The journey from good to great is personal and organizational.

2. Job skills rise no higher than life skills .
Success in today’s world requires the development of skills that go significantly beyond mere technical competence. No amount of technical competence can overcome weak life skills. Success goes to people who combine technical competence with personal excellence.
 
The R Factor Principles
1. Build a Strong Foundation
2. Develop Self-Awareness
3. Think Strategically
4. Manage Your Emotions
5. Act With Focus and Discipline
6. Connect With Others
 

Contact us! to explore how to use The R Factor to engage, equip, and energize your people to take ownership of their 20 square feet of your company's success!